📦 Delivery
All items are handmade to order, and the estimated delivery times shown on product pages include both making and shipping time.
🇬🇧 UK Delivery
Orders are sent via Royal Mail.
Delivery times are estimates and may vary slightly, especially during busy periods.
🌍 International Delivery
I ship worldwide using Royal Mail.
Standard international delivery is sent untracked. A tracked shipping option is available at checkout if you would prefer tracking for your order.
Delivery times vary depending on destination and local postal services, and may occasionally take longer than expected.
🌍 Customs, Duties & Taxes
Orders shipped outside the UK may be subject to customs fees, import duties, or taxes upon arrival.
These charges:
- Are set by the destination country
- Are not included in the item price or shipping cost
- Are the responsibility of the customer
If a parcel is held at customs, your local postal service will contact you to arrange payment before delivery.
🔁 Returns
If you’re not completely happy with your order, returns are accepted on items that haven’t been worn or used.
- You must request a return within 30 days of receiving your order
- Items must be returned in their original condition
- Return shipping costs are the buyer’s responsibility
Once the item has been received and checked, a refund will be issued.
🔄 Exchanges
I’m happy to offer exchanges as long as the item hasn’t been worn or used.
Please contact me first at info@strangerties.co.uk to arrange your exchange, then return the item to:
Stranger Ties
366 Rochdale Road
Middleton
Greater Manchester
M24 2GJ
England
Once the item arrives safely, your exchange will be processed.
ℹ️ Important Notes
- All items are handmade, so slight variations may occur
- Colours may vary slightly depending on screen settings and lighting
- Custom or personalised items may not be eligible for return unless faulty
🌍 International Returns
If you are returning an item from outside the UK:
- You are responsible for return postage
- Any customs fees or charges are non-refundable
💬 Need Help?
If you have any questions, feel free to get in touch at:
info@strangerties.co.uk
