1. Introduction
These Terms and Conditions apply to the use of this website and the purchase of products from Stranger Ties.
By placing an order, you agree to the terms set out below.
2. About Us
Stranger Ties is a small, independent business based in the UK. All products are designed and made to order.
If you have any questions, you can contact us at:
info@strangerties.co.uk
3. Products & Orders
Handmade & Made to Order
All items are handmade to order. Because of this:
- Slight variations may occur
- Processing times may vary depending on demand
These are part of the nature of handmade products.
Product Appearance
We aim to display colours and designs as accurately as possible. However:
- Colours may vary slightly depending on screen settings and lighting
- Pattern placement may vary between items
4. Pricing & Payment
Currency
Prices are displayed in GBP (£) by default.
Customers may view prices in other currencies (such as USD, EUR, AUD, CAD, and NZD) using a currency conversion tool. These converted prices are approximate and based on exchange rates, so the final amount charged may vary slightly depending on your payment provider.
Payment
Payment must be made in full at the time of ordering.
We reserve the right to update prices at any time, but this will not affect orders already placed.
5. Processing & Dispatch
All items are made to order, and the estimated delivery times shown on product pages include both production and shipping time.
Delivery times are estimates and are not guaranteed.
6. Shipping & Delivery
UK Orders
Orders are sent via Royal Mail. Delivery times are estimates and are not guaranteed.
International Orders
We ship worldwide using standard postal services.
Estimated delivery times may vary depending on destination and local postal services.
Customs, Duties & Taxes
Orders shipped outside the UK may be subject to customs fees, import duties, or taxes upon arrival.
These charges:
- Are set by the destination country
- Are not included in the item price or shipping cost
- Are the responsibility of the customer
If a customer refuses to pay these charges and the order is returned, any refund may exclude original shipping costs.
7. Returns & Refunds
Please refer to our Returns and Exchanges page for full details.
In summary:
- Items must be returned in their original condition
- Custom or personalised items may not be eligible for return unless faulty
8. Cancellations
Orders may be cancelled within a short period after purchase.
If production has already begun, cancellation may not be possible.
9. Lost or Delayed Orders
Delivery times are estimates and may occasionally be delayed, especially for international orders.
If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to help resolve the issue.
10. Liability
We are not responsible for delays caused by postal services, customs processing, or circumstances outside our control.
Our liability is limited to the value of the order placed.
11. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will be posted on this page.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Stranger Ties
Email: info@strangerties.co.uk
